Frequently Asked
Questions

Yes, state minimum liability and basic comprehensive/collision coverage are included. You can purchase premium protection plans at checkout to lower your deductible.

A $1,000 hold is placed on your credit card 48 hours before your trip begins. It covers tolls, tickets, and minor damages. The hold is released within 7 days post-trip.

In most cases, yes! You'll need to provide an insurance binder from your provider proving that your policy extends to commercial RV rentals.

Every rental includes 24/7 roadside assistance. Call the toll-free number provided in your welcome packet for help with flat tires, dead batteries, or towing.

Most vans include 150-200 free miles per night. Overages are billed at $0.45 per mile. You can upgrade to unlimited miles during the checkout process.

Our standard campervans and RVs must remain on paved roads, or well-maintained graded dirt roads leading to campsites. Dedicated 4x4 off-roading requires renting our specific 4x4 tier.

Travel into Canada is permitted with prior written approval. Travel into Mexico is strictly prohibited under our current insurance policy.

You can park at designated campsites, RV parks, and approved public lands (like BLM land). Street parking is subject to local city ordinances.

We ask that you wipe down counters, wash dishes, and sweep the floor. We handle the deep sanitization. Excessive dirt or muddy interiors may incur a deep-cleaning fee.

Yes! We love furry co-pilots. A flat $75 pet cleaning fee applies per trip. Please keep pets off the premium upholstery or use seat covers.

Our vans are equipped with auxiliary batteries that charge while driving and via solar panels. They easily power the fridge, lights, and USB outlets for 2-3 days off-grid.

No. All our campervans and Classic RVs weigh under the commercial limit. A standard valid driver's license is all you need. We'll give you a driving tutorial at pickup.

Standard pick-up is between 1:00 PM and 4:00 PM. Drop-off is between 9:00 AM and 11:00 AM. Early pick-ups or late drop-offs can be arranged for a fee.

Yes! We offer secure, complimentary parking for one personal vehicle at our headquarters while you are out enjoying your road trip.

We offer delivery and pickup within a 50-mile radius of our main hubs for an additional fee. Contact us directly to arrange delivery details.

Please bring your physical driver's license, the credit card used for booking (for the security deposit), and proof of auto insurance if you opted out of our premium plan.